Legal notice

Legal Notice Based on the Specified Commercial Transactions Act

Seller
Kyoto Tea Farm KEN

Business Representative
Kentaro Koga

Business Address
Will be disclosed without delay upon request.

Telephone Number
Will be disclosed without delay upon request.

Email Address
info.kenchaen@gmail.com

Website
https://kyototeafarmken.com

Additional Charges
Consumption tax, shipping fees, and—where applicable—customs duties and import taxes imposed by the destination country. Customs duties and import taxes are the customer’s responsibility.

Payment Methods
Credit cards, including Visa, Mastercard, and American Express, as well as other payment methods accepted by our store.

Payment Timing
Payment is confirmed at the time the order is placed.

Shipping Time
Orders are normally shipped within 2–5 business days after confirmation.

Returns and Exchanges
Returns are accepted within seven days of delivery, provided that the product remains unopened and unused. Due to the nature of food products, opened items cannot be returned. If an item is defective or you receive an incorrect product, we will cover all costs associated with its return or replacement.