Refund policy

Return and Refund Policy

Returns
We accept returns within seven days of delivery, provided that the product is unopened and unused. As tea is a food product, opened items cannot be returned.

Items We Cannot Accept for Return

  • Items returned more than seven days after delivery

  • Items that have been opened or used

  • Items damaged or soiled due to customer handling

Defective or Incorrect Items
If your item is defective or you receive a product different from the one you ordered, please contact us within seven days of delivery. We will arrange a replacement or refund and cover the associated shipping costs.

International Returns
For returns from outside Japan, customers are responsible for all shipping fees, customs duties, and other related charges. Please contact us before returning any item.

Refunds
Once we have received and inspected the returned item, your refund will be issued to your original payment method within seven business days.

Contact Us
For all return and refund enquiries, please contact us through our Contact page.